Cremations

Our experienced team handles every detail of your loved one’s cremation—from paperwork and transport to the service itself—with dignity and respect, ensuring a seamless and meaningful farewell.

Auckland funeral director meeting with a couple to discuss funeral arrangement options and paperwork.

POLICY ON THE RELEASE OF ASHES

To comply with the Burial and Cremation Act 1964 and our operational policies, please note the requirements for collecting ashes:

  • Primary Collection: We can only release ashes to the specific individual who signed the cremation application (usually a parent, partner, or child over 16).

  • Authorizing Someone Else: If the person who signed the application wishes for another family member or friend to collect the ashes, they must provide us with explicit instructions to do so.

  • Account Settlement: Ashes will be released once the final account is paid in full. This policy is discussed and agreed upon with the main contact before the invoice is finalized.

COLLECTING YOUR LOVED ONE'S ASHES 

In accordance with the Burial and Cremation Act 1964, we are legally required to release your loved one's ashes only to the person who signed the cremation application. This is typically the executor of the will, parent, partner, or child over the age of 16.

If the person who signed the application would like someone else to collect the ashes on their behalf, they must provide us with clear authorization beforehand.

Additionally, please note that ashes can only be released once the account has been paid in full. This requirement is thoroughly discussed and agreed upon with the main contact prior to finalizing the invoice.

PAYMENT TERMS


A $1,000 deposit is required when we dress and prepare your loved one, and this amount is taken off your final invoice. 

If the final invoice is paid in full within 7 days, we will take $400 off your account. 

If you need to pay in instalments, please speak with us before the funeral, as payment plans must be agreed before the service and cannot be arranged afterwards. 

Help with funeral costs may be available through Work and Income, ACC (if the death was caused by an accident) or Veterans' Affairs. The deceased's bank may also pay the funeral invoice directly from their account. We are happy to help you with any of these. If you have any questions, please call us on 09 527 1866 or email info@lagoonview.co.nz

PROHIBITED ITEMS FOR CREAMTION 

For safety and regulatory reasons crematoriums restrict certain items from being placed with the deceased during cremation. These items can pose risks to staff, equipment, and the environment.

  • any liquids or empty bottles
  • volatile products, aerosol, lighters and flammables etc
  • leathers and helmets
  • flags
  • money
  • jewellery and watches
  • animals - body or ashes
  • illegal substances
  • more than one layer of tapa, ngatu, tevaevae or other mats or blankets

HOUSEHOLD & PERSONAL ITEMS

  • mattresses
  • prosthetic limbs
  • soft toys (over 300mm in length)
  • sporting equipment (wet suits, surfboards, golf clubs)
  • picture frames and glass

EXPLOSIVES & ELECTRONICS

  • ammunition or explosive material (guns and bullets)
  • electronic devices (anything with a battery, mobile phones, pacemakers)

TOOLS & EQUIPMENT

  • die cast metals, aluminum and copper
  • gardening equipment (spades, forks, etc)
  • pitch/roading materials (tar, bitumen, asphalt, resin)
  • PVC in all forms (gumboots made from PVC and rubber)
  • sawdust

PACKAGING & MATERIALS

  • books or excessive amounts of paper
  • more than one layer of tapa, ngatu, tevaevae or other mats or blankets
  • polystyrene or products containing polystyrene foam
  • flower arrangement basesv

Things to keep in mind

  •  Legal Requirement 


    By law (Burial and Cremation Act 1964), we are required to release your loved one's ashes only to the specific person who signed the cremation application.

    LEGAL REQUIREMENTS 

  •  The Main Contact


    The individual who signs the application—and is therefore authorized to collect the ashes - is typically the executor of the will, a parent, a partner, or a child over the age of 16.

  •  Authorising Someone Else 


    If the original applicant would like another family member or friend to collect the ashes on their behalf, they must provide us with clear authorisation beforehand.

  •  Account Settlement 


    Ashes can only be released once the final account is paid in full. This requirement is always transparently discussed and agreed upon with the main contact prior to finalizing the invoice.

    PRICING